Question Number

Club Area

Overall Score

Respondent Comments

 1

 Facilities

1.1

Parking

95% OK or better

Most negative comments related to poor parking due to the covid vaccination centre

1.2

Bar & Facilities

100% OK or better

Comments focussed on having facilities closer to the pitch, card payments in the shop and kitchen and not just over the bar, outside area could be improved, better kitchen, sofas in the bar area

1.3

Toilets

80% OK or better

Comments focussed on damage, too small / not enough, smelly

1.4

Changing Rooms

93% OK or better

1.5

Showers

80% OK or better

Comments focussed on showers being in poor condition, needing repair, not working, not enough hot water

1.6

Playing Pitches

97% OK or better

Requests were made for benches / seating for parents & spectators

1.7

Training Pitches

77% OK or better

Comments related to pitches being boggy / needing better drainage and improved / repaired floodlighting

 2

 Environment

2.1

Clubhouse

100% OK or better

2.2

Food offering

94% OK or better

2.3

Match Day experience

100% OK or better

           3

 Branding

3.1

Look & Feel

69% Ok or better

3.2

Quality

71% OK or better

3.3

Merchandise Selection

68% OK or better

 4

 Other

4.1

Volunteering

33% of respondents would like to become more involved in volunteering. Please see Volunteering Opportunities at the end of the results

4.2

Coaching & Refereeing Opportunities

62% of respondents felt there could be better communications with regards to coaching and refereeing opportunities and courses

4.3

General Communications

79% of respondents felt we could improve how we communicate.The main comments were about website improvement

4.4

Communication Preferences

87% indicated their communication preferences to be via the website, email, Facebook and WhatsApp

4.5

Social Activity

13% of respondents wanted more social activity. Suggestions included Pub, quiz bingo, race night, Summer BBQ, Music Festival, Autumn social for new parents

 5

 Priority for Club Improvements from scores provided (1-10)

Priority

Area

Actions / Comments

1

Training  Area

Flood lighting has been repaired approximately doubling the area that can be used in the winter

2

Toilets

Repairs have been made in the gents and changes made to the cleaning regime. Quotes being obtained for improved facilities in the ladies toilets

3

Showers

Showers have been pressure washed, deep cleaned and improvements made, hot water challenges resolved. The club has made every effort to improve them however they are the responsibility of the leisure centre and not the club

4

Clubhouse & Kitchen

The outside patio area has been greatly improved and expanded. We now have an additional card machine

5

Changing Rooms

Changing rooms have been equipped with brushes, dustpans and bins to enable to the players to tidy the areas following games, This is the responsibility of the teams and players. Broken clothes hooks have ben replaced

6

Disabled Access

Disabled parking is available, wheelchair access to the club and patio has been improved

7

Parking

The site is no longer used as a covid vaccination centre

8

Playing Pitches

We are continuing a programme of annual maintenance which includes reseeding, fertilising and drainage and investigating areas for additional training pitches.